Delivery Time
- All orders will be processed within the following business day. Should your order contain ALL “In-Stock for Immediate Delivery” items, your order will ship the following business day after processing. If your order contains merchandise labeled as “Ships within 7 Days”, we ask that you allow the outlined time frame for the material to be received into our warehouse. Once the material is received, your order will be prepared for shipment and in route to you within the following business day.
- Upon shipment, you will receive an email informing you that your material has been picked up by the carrier.
- Once we have received confirmation of pick-up and receive tracking information, this information along with the
name of the freight carrier handling your shipment will be sent via e-mail. - For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment.
- Once your delivery leaves our warehouse, your actual delivery date and time will be dependent upon the freight
carrier. Tracking information will be made available to you once your product leaves our warehouse. - IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH
YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER.
ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.
Small Package Shipments
- Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, GSO or USPS. We will choose the shipping service at our discretion.
- Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.
Large Order Shipments
- Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.
- It is your responsibility to arrange for assistance carrying the shipment into your home if it is needed; delivery personnel are not permitted to assist with this in any way.
- All deliveries are curbside. That means the driver is only responsible for unloading the boxes at your curbside. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30 lbs. for laminate and vinyl and up to 80 lbs. for hardwood. If your residence isn’t accessible by a semi truck please choose business or service center (freight terminal) pick-up.
damage or lost material during cargo is rare and if you follow the steps outlined below refilling materials will be sent promptly .
Damaged Material
Tile
unfortunately, because of the fragile nature of tile, we can not ship tile. We do, however, offer the ability to will-call tile from locations throughout the area depending on the seller. Contact one of our sales representatives for more information .
You must inspect all materials and sign for your order upon delivery. If you find discrepancies, DO NOT REFUSE DELIVERY OF DAMAGED MATERIAL. ACCEPT THE DAMAGED MATERIAL, have driver sign delivery receipt noting discrepancies, take photos of the damage and email both photo’s and delivery receipt to mindovermetal.999@gmail.com immediately.
You must notify us of any damage or missing items within twenty-four hours of receiving your dispatch. Damaged corporeal must be available for carrier inspection.
736 Mariposa Road, Ste. F | Modesto, CA 95354 | 1-209-222-6253
Whoever receives the manner of speaking must check the cargo for the proper item numbers and quantity before they accept delivery. note missing items on the driver ’ mho Bill of Lading. We can not be responsible for missing items not noted at the fourth dimension of rescue .
damage during dispatch is very rare. however, in the event you do receive damaged material it will be replaced if you follow these instructions :
When the cargo arrives, check for damaged boxes, carpet pad, molding, etc. If there is any damaged fabric you MUST accept all of the material and note the price on the driver ’ south Bill of Lading. only damaged corporeal noted on the driver ’ second paperwork can be replaced.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver ’ sulfur paperwork as described above, and save the material. The cargo company may want to inspect or pick-up the damaged material. If you refuse pitch of any items you will be responsible for all embark charges and restock fees .
REMEMBER
INSPECT
Inspect your dispatch for any damage or missing items. You have the properly to inspect your cargo before signing for it .
ACCEPT
DO NOT REFUSE ANY PART OF YOUR SHIPMENT. If your cargo is refused, it will take longer for you to receive your flooring, and you may be subject to extra charges. Accept all of your dispatch.
Read more: What is the Maritime Industry?
NOTATE
If there are any damages or missing items it must be noted by you on the delivery acknowledge and signed by the delivery driver, otherwise we can not send replacement product or issue refunds .
FLOORING LIQUIDATORS WILL NOT ISSUE REFUNDS OR REPLACEMENT MATERIAL IF YOU DO NOT NOTATE DAMAGE ON THE DELIVERY RECEIPT AND GET A DRIVERS SIGNATURE ACKNOWLEDGING THE DAMAGE. THERE ARE NO EXCEPTIONS TO THIS POLICY. PROTECT YOURSELF.
During pitch you may notice a carton where the box is tear or ripped. In most cases the flooring itself international relations and security network ’ triiodothyronine damaged. If you do receive a corner with a pair of damaged pieces the best thing to do is use the damaged pieces for cuts .
other services including lift-gate and inwardly delivery may be available through the freight company when they schedule your delivery. You will be creditworthy for any fees for those services. Please note request for lift gate services may delay rescue .
