Maine Maritime Academy – Portal

What are the requirements to use the Stretch Internet portal?

If you ‘re on a background or laptop computer, we suggest using the latest version of Chrome or Firefox. If you ‘re using an alternate browser, please ensure you ‘re using the most update version of that browser. To access populate or on-demand video, you will need a download focal ratio of at least 1.0 Mbps ( 1,000 Kbps ) for standard definition broadcasts and 3.0 Mbps ( 3,000 Kbps ) for high definition broadcasts. You can measure your download rush atwww.speedtest.net. Our broadcasts are besides compatible on any Apple mobile devices running io 7 or late and on Android devices running OS 4.4.4 or late. If you ‘re wishing to view the broadcasts on your television receiver, we suggest using AppleTV to wirelessly stream capacity from a Mac or Apple mobile device – or connecting an HDMI cable from your computer or device to your television receiver. While some Smart TVs can besides be used to access our streams, we can not guarantee compatibility .

Are there multiple viewing options in the portal?

While viewing a broadcast on a tablet or calculator, you will see either 2 or 3 icons at the right of the event description legal profession near the top of the portal vein. The foremost picture provides a “ full view ” option with the video recording presentation maximizing the portal site. The second icon offers a cleave view and is helpful if the client is utilizing any other features, such as Twitter feeds or live stats updates. If you ‘re watching a hot clean event and the client has live stats available, the third icon offers a “ stats heavy ” window with rich people statistical information and a minimize video or audio player. additionally, you can watch up to four events simultaneously in the portal vein by clicking on any of the view icons at the bottom of the video actor, and selecting another available consequence .

Do I need to sign in or register to access an event?

If you ‘re attempting to watch a live or on-demand event that is free, you by and large will not be required to create an account or sign in. For live events, just click on the “ Watch ” or “ listen ” icon and you ‘ll be redirected immediately to the portal site page for the event. If the portal is set up on a pay-per-view or pay-per-listen basis, you will be required to register or sign-in, and you ‘ll be guided through the steps after clicking on the icon for any consequence .

Why am I experiencing low-quality audio or video?

If you ‘re experiencing video recording or sound recording playback that skips, freezes or buffers, please ensure you have sufficient bandwidth and calculator resources available. Buffering can besides occur if there are connection issues on-site. If you ‘re not experiencing video recording or audio playback issues, but encountering other issues, such as pixellated video or contort audio, there are very probable issues at the originating locate. We work proactively with our partners to address these issues and are by and large able to resolve them in a timely manner, but certain conditions are outside our control. Please click the “ Submit Support Request ” link inside the “ Help ” pill if you need aid addressing issues.

Why do I not see any events listed on my iPad or iPhone?

Most probable, you have Safari set to browse in “ private Mode. ” Please turn “ Private Mode ” off and try to re-load the page .

Are the live broadcasts available for archived viewing?

archive broadcasts will be available in the “ On demand ” tab of the portal site. Keep in mind that our staff manually edits and prepares the archives for most audio-only events before they are posted to the portal vein, so please allow up to 72 hours or more for those to become available. Video archives are generally available about immediately following the event. Keep in mind that many clients choose not to archive some or all of their events, or choose to password-protect their archives. If you are asked for a password prompt, please contact the customer immediately if you ‘re like to request access .

Who do I contact with a complaint about the broadcast production?

If you do n’t have any issues with the audio or video recording playback, but have a charge about an element of the production, you can use the “ Submit Support Request ” associate inside the “ Help ” yellow journalism. While stretch Internet does NOT produce the broadcasts and makes no warranties about the content of any broadcast, we can relay your comments or concerns to the school producing the event. Examples of production-related complaints include poor television camera operation, mispronunciations, factual inaccuracies, etc.

Why are live stats not available for every game?

Our live stats modules utilize XML code generated by the software used by the majority of colleges and universities. however, the merely sports that include exist stats output are soccer, field ice hockey, volleyball, basketball, methamphetamine ice hockey, baseball, softball and lacrosse. Additionally, some schools choose not to utilize our live stats service, while others only provide populate stats for home games, and that can besides be contingent on the handiness of a high-speed Internet connection .

Why are the live stats frozen or not synced up with the audio or video?

Streaming dealings uses a different protocol and transfer mechanism than populate stats, so it ‘s virtually impossible to guarantee a perfect synchronize between the two. besides keep in mind that the stats might not be entered immediately on locate, which can result in delays in the live stats. If the on-site stats computer is experiencing technical difficulties, the live stats will not update. We contact our schools when the stats have not been updated for 5 or more minutes, but you ‘re besides welcome to contact us using the support connection if you think there might be an emergence.

How do I purchase an passport to access an event?

You can follow these steps to purchase a recommendation :
1 ) On the portal site down page, click on the appropriate watch or listen icon future to the broadcast you ‘re concerned in
2 ) Select the passport you ‘d like to purchase and click “ NEXT ”
3 ) Login with your username and password or register a new report by clicking “ REGISTER ”
4 ) Enter your personal and billing data ( this information MUST match precisely the information on record with your credit tease issuing deposit ) and cluck “ NEXT ”
5 ) Enter your accredit circuit board information and snap “ next ”
6 ) Review the details of your regulate and click “ NEXT ”
7 ) If your order is successful, you will receive a confirmation e-mail and you can entree your event with15 minutes of the scheduled beginning time by clicking on the represent watch or listen icon and clicking the “ Sign In ” link if you ‘re not already signed in .

What is your refund policy?

If you are a paying subscriber and are unsatisfied with the timbre of the product or services we provided, we will refund single-event pass fees for live or on-demand sound recording or video subscriptions in entire if, a ) there are confirmed, authenticated issues originating entirely with the Stretch Internet services, including net downtime and/or latency, or, bel ) the broadcast partner experiences technical difficulties which result in transmission quality deemed as moo or unacceptable by the Stretch Internet back staff, and/or hundred ) the broadcast is canceled or postponed before the completion of the event. If you have purchased a temper or all-access pass that includes the event in question, a pro-rated refund will be issued upon request. You should constantly ensure your systems are compatible with the minimum requirements outlined in the Stretch Internet FAQ segment on the portal site. If you experience difficulties during a know event, you should contact us immediately so as to allow our support staff a casual to remedy any issues in a timely fashion .

What do I do if I’m still experiencing issues?

You can open a documentation slate by clicking on the “ Submit Support Request ” radio link inside of the “ Help ” tab. Please complete all of the shape fields and provide as much data as possible before submitting the ticket. You can expect to promptly hear back from a penis of our support team .